AJ
Ambrosia J
1 reviews | Active since Mar 2025
18 Mar 2025, 15:15
Bad sevice
I stopped receiving and making calls end of December 2024. I have logged a case for my SIM number that I could not receive or make any calls. It's been back and forth with Cell C agents for weeks now, and still no change on my SIM card. I have sent two emails this week without receiving any response. They keep on saying that the problem can be fixed but they are not doing anything about it.
They keep on closing my case stating they are trying to get ahold of me, but how do you get ahold of me when my case is about not receiving and making calls. It is really frustrating, I have explain the same thing every time and they just open a new case.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
18 Mar 2025, 15:36Dear Ambrosia Jantjies,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your SIM card issue. We understand how important it is to have a fully functional line and acknowledge your concern regarding previous case closures due to failed contact attempts. To ensure this matter is effectively addressed, we will follow up on your case. Since you are unable to receive calls, please respond privately with an alternative contact number where we can reach you for further assistance.
We appreciate your patience while we work on resolving this matter.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your SIM card issue. We understand how important it is to have a fully functional line and acknowledge your concern regarding previous case closures due to failed contact attempts. To ensure this matter is effectively addressed, we will follow up on your case. Since you are unable to receive calls, please respond privately with an alternative contact number where we can reach you for further assistance.
We appreciate your patience while we work on resolving this matter.
Regards,
Cell C | GN
Cell C's reply18 Mar 2025, 15:36
Official
Dear Ambrosia Jantjies,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your SIM card issue. We understand how important it is to have a fully functional line and acknowledge your concern regarding previous case closures due to failed contact attempts. To ensure this matter is effectively addressed, we will follow up on your case. Since you are unable to receive calls, please respond privately with an alternative contact number where we can reach you for further assistance.
We appreciate your patience while we work on resolving this matter.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your SIM card issue. We understand how important it is to have a fully functional line and acknowledge your concern regarding previous case closures due to failed contact attempts. To ensure this matter is effectively addressed, we will follow up on your case. Since you are unable to receive calls, please respond privately with an alternative contact number where we can reach you for further assistance.
We appreciate your patience while we work on resolving this matter.
Regards,
Cell C | GN
AJ
Ambrosia J's updateReviewer Update
19 Mar 2025, 08:53Any update?
AJ
Ambrosia J's update19 Mar 2025, 08:53
Reviewer Update
Any update?
AJ
Ambrosia J's updateReviewer Update
20 Mar 2025, 13:11 Cell C – Disappointing Customer Service & Network Compatibility Issues I’ve been having an incredibly frustrating time with Cell C recently, and it’s getting to the point where I’m seriously considering switching providers. My issue is simple: my SIM works perfectly fine in other phones, but it refuses to work in mine. Other SIM cards work in my phone, but not my own Cell C SIM. I reached out to customer service hoping for a solution, but the advice I received was either to take my phone into a Cell C store for them to investigate it (possibly sending my phone away for an indefinite period), or to just buy a new phone. Neither of these options are ideal, especially when I’ve already invested in a phone that should be compatible with their network. I only want my phone to work with my Cell C SIM, but it seems like no one is willing to help me fix the problem. At this point, it feels like Cell C doesn't care about providing an actual solution to its customers.
AJ
Ambrosia J's update20 Mar 2025, 13:11
Reviewer Update
Cell C – Disappointing Customer Service & Network Compatibility Issues I’ve been having an incredibly frustrating time with Cell C recently, and it’s getting to the point where I’m seriously considering switching providers. My issue is simple: my SIM works perfectly fine in other phones, but it refuses to work in mine. Other SIM cards work in my phone, but not my own Cell C SIM. I reached out to customer service hoping for a solution, but the advice I received was either to take my phone into a Cell C store for them to investigate it (possibly sending my phone away for an indefinite period), or to just buy a new phone. Neither of these options are ideal, especially when I’ve already invested in a phone that should be compatible with their network. I only want my phone to work with my Cell C SIM, but it seems like no one is willing to help me fix the problem. At this point, it feels like Cell C doesn't care about providing an actual solution to its customers.
AJ
Ambrosia J's updateReviewer Update
24 Mar 2025, 10:03 I have never been so frustrated with a service provider in my life. Cell C’s ability to handle customers is absolutely dreadful. It was said that it will be better for me to go into a CELL C store where they will be able to assist me, but the workers at the store could not even assist with my problem. So much for taking your day off to run around for nothing. The problem continues to go unresolved. It's like they don't care at all about their customers.The lack of accountability is shocking. I’ve spent HOURS on the phone, and dealt with endless run-arounds. It’s clear they have no regard for customer satisfaction.I am beyond frustrated, and I will not be renewing my contract with them. If you're looking for a provider who actually listens to its customers and values their time, Cell C is definitely not the one.
AJ
Ambrosia J's update24 Mar 2025, 10:03
Reviewer Update
I have never been so frustrated with a service provider in my life. Cell C’s ability to handle customers is absolutely dreadful. It was said that it will be better for me to go into a CELL C store where they will be able to assist me, but the workers at the store could not even assist with my problem. So much for taking your day off to run around for nothing. The problem continues to go unresolved. It's like they don't care at all about their customers.The lack of accountability is shocking. I’ve spent HOURS on the phone, and dealt with endless run-arounds. It’s clear they have no regard for customer satisfaction.I am beyond frustrated, and I will not be renewing my contract with them. If you're looking for a provider who actually listens to its customers and values their time, Cell C is definitely not the one.