BAD SERVIVE & DISGUSTED

I went to Cell C at The Glen beginning of the month, the lady at the branch told that the number is still under my name all I need is to make sure I at least put airtime on the phone. I have since the beginning of the year put about R60.00 airtime so i need to know how this work O has that number since i tool out the account +-2004. I have been putting money onto Cell C number and asked my nephew last weekend to check how much I have on my account, and he decided to call me on my other number. He then advises that my number does not exist, and I also notice this number does not appear. I decided to go back to the Glen and the gentleman told me that my number has been given to some already in September. To **** me off even more the number was given to a foreigner. How come THAT lady did not pick it up. HOW THE **** DOES this work. It has been Ricard to my name, so this actually tells me if **** hit the fan, they would have come and lock me up if there was any ***** etc done through this number. The guy at Cell co told me that if you DO not use the number more than three months the number will be given to somebody else. WHAT DOES THAT TELL ME.??????????????????????????????????????????????????????????????????????????????