BAD SERVICES!!!!!!!

after my bad experience of waiting for my devices from insurance,finally on Saturday 21/12/19 I went to collection at south gate branch I asked the male consultant to do a sim swap while im at the store ..he told me he cant I need to call the contact centre when I got home I called the contact centre for the sim swap they advised that they cannot assist because my 2 contract sims was last used 2 months ago before the ******* i need to go to the branch ..i asked the lady to assist with the prepaid sim she said i failed the questions so at the branch ..i went back to the branch on sunday i waited for 3 hours for assistance ..a lady at the south gate branch did the sim swaps for the contract numbers ..the same male who coulnt help me said i should call the contact centre for the prepaid sim because it is registered with a passport number ..I DONT KNOW HOW THE HELL THAT IS POSSIBLE BECAUSE IVE CBEEN USING THAT SIM FOR YEARS ,EVERYTHING IS LINKED TO THAT SIM CARD !!!! SO I CALLED THE CONTACT CENTRE AGAINZ THEY TOLD ME I HAVEFAILED THE QUESTIONS 3 TIMES ..I SPOKE TO 5 DIFFERENT PEOPLE FROM THE CONTACT CENTRE ...I WAS ADBVISED TO GO TO THE BRANCH ….I CALLED THIS MORNING AGAIN AFTER I HAVE GATHERED ALL THE INFO REQUIRED THE LADY SAID I STILL FAILED THE QUESTIONS AND I NEED TO GO TO THE BRANCH AGAIN !!!! WHERN I WENT TO THE BRANCH @ RANDBURG SQUARE NOW THEY TOLD ME THEY CANNOT HELP BECAUSE THE NUMBER WAS REGISTERED WITH THE PASSPORT NUMBER AND I NEED TO CALL THE CONTACT CENTRE ..I CALLED NOW AGAIN THE 2 AGENTS I SPOKE TO I EXPLAINED EVERYTHING ALL OVER AGAIN AND ASKED TO BE TRANSFERED TO THE COMPLAINTS DEPARTMENT BECAUSE THIS IS UNACCEPTABLE AND I WANT TO TAKE FURTHER ACTION ..I WANT TO CANCELL THE CONTRACT AND EVERYTHING WITH CELL ..THE LADY TRANSFERED MY CALL TO HER TEAM LEADER PHUMZILE FROM JHB CONTACT CENTRE OTHE TEAM LEADER ASSURED SHE WILL SORT THIS MESS OUT AND GET BACK TO ME SHE CALLED ME NOW TELLING I SHOULD RATHER LAY A COMPLAINT BECAUSE THEY ADVISED THE NUMBER IS REGISTERED ON A PASSPORT NUMBER CAN SOMEONE PLEASE TELL ME HOW TO SWITCH I9 WANA CANCELL MY CONTRACT WITH CELL N RETURN THE DEVICES TO THEIR BRANCH ..I AM NOT GOING TO LEAVE THIS JUST SO THIS IS PURE BULL**** AND I AM FED UP NOW SEEMS I AM NOT GETTING THE SIM SWAP ...THEY QUICK TO DEBT MY ACCOUNT BUT CANT ASISST QWITH SIMPLE THINGS I AM REALLY FUSTRATED I WILL NOT LET THIS GO BECAUSE I NEED THAT NUMBER ,EVERYTHING IS LINKED TO THAT NUMBER ...I HAVE THAT CELL NO FOR YEARS

PLEASE ASSIST