Bad Services

Firstly i want to complain about Cell C pathetic customer service at their Cresta store. I have two contracts with Cell C for the last 9 years. When i went to upgrade, firstly they phoned and said they have 2 Samsung A3 for me for the upgrade and when i got there they only had one, and it took them almost 2 hours just to get the one contract upgraded. Then i waited almost 3 weeks for<br> them to phone me to let me know they have a phone but nothing, i had to phone them and then suddenly they have a phone that i can have. But then when i got there they said they can't upgrade me to the contract that i want because of my score, but the contract that i want is a R100 more than what i am paying on my old contract. And then when i told them, you won't even do something to keep your customer, they just look at me with no answer. I do know that i have an account in arrears and i have made arrangements with them, but it has nothing to do with my cellphone contract. But i have been a customer with Cell C for the last 9 years, since 2005 and my debit order always goes off. I always make sure off this. So im really very annoyed and ****ed off with Cell C at this stage.