Bad service,misleading agents

Thank you for getting back to me and i am not satisfied with your response as i have been promised to be called from 6 october and i have been telling them the time they're calling me i am sometimes not available and requested them to contact me after 6 pm during the week.

I have a case pending as we speak i don't know if should you provide you with the referrence number for you to include it when escalating this matter.

I am so fed up with cell c and i need cell c to cancel my contract with immidiate effect,as we speak i am in arrears due to this matter as disputed my october debit order in attempt to get cell c attention and please note that i even closed my fnb account that cell c have on their records so that cell c wont debit my money because they have even blocked their debit orders that i noticed when attempting to dispute the one for november.

Cell c has messed up my life and their about to messed up my credit profile.

I need your urgent intervantion

Its ok i'll be patient and wait for 24/48 hours and hear whats your feedback

You people i see that you're taking me serious,i did recieve calls 2 times today but my phone rings for 2 seconds when i am about to answer it hangs up,i return a call via your customer care line telling them i have just recieved a call just now and the agents i spoke to tell me that the feedback is that they tried to call me and i was unreacheable,i mean how to you call someone for 2 seconds and you the person was unavailable and again whh did'nt they call back just seconds after the missed call but because they know that i won't like what they gonna tell me.

I want cancellation of this contract with no commitment fee from me,i am cancelling this contract because of you not being able to commit to your own contract.

I am arrears and my credit profile is now on the line because of your mess,i have closed my fnb account that i have been using for more than 5 years just because of you people in attempt to get your attention so that you can treat this matter with urgency,my case has been going on from the 3rd of october till this today it has not yet being resolved and everytime when i call your customer care or your cancellation i am always being told that the feedback is they tried to call me i was unreacheable always and that the case is running they will call me.

I think i should add and boost my complain by opening a ***** case with the saps against your sales agent that sold me this contract,who **** to me and mislead me and maybe you'll realize how i am with this matter.

You gave wrong package for 2 months in a row and you expecting me to pay the full amount for the wrong package,in october you allocate me the missing 5gb on the 24th october which you were supposed to allocate on the 1st october together with the 5gb anytime data and on the 15th you promised that from november going forth you'll be allocating my full package of 10gb splitted into two 5gb midnight data and 5gb anytime data but again on the 1st november you gave wrong package 5gb and i dont know if i am going to be credited my missing 5gb as my next bill amount indicates that i will be paying full amount.

Kindly note that on the 1st december you won't be getting any money from me,that fnb account that you have on your records i have requested for it to be closed and besides i have opened a new bank account with the different bank and so my salary will be deposited into my new account.

I dont care about that missing 5gb of november but all i want is this contract cancelled so that me and you can go our seperate ways.

You have suspended my cell c simcard as its no longer working,you have blocked it and i had about 3gb on it when you block it but come month end i'll be expected to pay full amount,you have guts to close my simcard knowing very well my actions were lead by your dishonesty cell c...you are full of nonsense cell c.

I hope next time when you reply me you'll inform me that my contract has been cancelled and tomorrow if i can get a chance i will be going to police station to open a ***** case against your agent.

You're not taking me serious

I will be waiting for your consultant to contact me at 6 pm or if they don't mind they can call me at 3 pm,i have just knocked off and in change house and about to take a bath then they can call me at 3 pm

I am now availble,your consultant can contact me

Ok i'll wait for your call at 6pm

It is 18:10 pm your initial time arrangement for you to contact me has passed and then what now?

I recieved a call from cell c yesterday after 6pm in attempt to resolve my issue and my issue is still not being resolved.

The agent that called me yesterday made it clear that they won't be cancelling my contract unless i pay a commitment fee of about R2k.

I told them i won't paying any commitment fee because i am cancelling my contract with cell c because of you cell c but not honouring your own contract,by not committing yourself to your own contranct and expect me to pay a commitment fee of the contract why do i as the customer have to commit myself and your as the service prodive fail to commit yourself and you come and say you apoligies for the mistake.

What mistake,no mistake can be done twice...you allocated wrong package to me twice in 2 months in the raw,the 1st october and 1st november and you come and say it is mistake.

Secondly your sales agent mislead me,he **** to me because me and him agreed via a phone call application that i am upgrade my data package,actually i am just continue the data package i have been getting as it.
From late 2020 i got a new data package month to month contract of 5gb smart data top up including 5gb night data for R99 and it was coming to an end on the 29 september 2022 and i called in august requesting for the contract not to be stopped and continue as it is and the agent confirmed to me that it has re-activated as i have requested.

1st october i only recieved 5gb anytime data and i called complained and on the 3rd once i have realiased i was **** to i asked for it to be cancelled.On the 15th october i was told that they investigated,listened to voice recording and confirm that indeed i recieved a wrong package and they have rectified the mistake and they will allocate the missing 5gb on the 17th of they allocated it on the 24th october.

1st november again i was allocated wrong package 5gb only and um told its a mistake again so for the coming 22 months i will be told its a mistake.

I want you to cancel my contract,i no longer wanna work with you cell c and i regret the day i met you,you're ****** and ***********.

Note further again,i won't be paying any commitment fee,i won't be paying my installments,i wont be using my simcard and thanks for blocking it and its been almost a week and it has about 3gb.

So you have closed my simcard i dont know if you would be allocating benefits to the blocked simcard or what and anyway i have removed the simcard as ist no longer working.

I have closed my fnb account you have on records,so no money will be coming your way,continue refusing to cancel my contract and put me in arrears.

I'll be opening a ***** case against you cell c and we shall meet in court.

I will never let this one go,and i will further go to other platforms and expose you people,i will be contacting speak out soon.

You are full of **** cell c,how the hell do you ask me for a commitment fee whereas you can see yourselves that i am cancelling because of you not being honest to me.

I ask you to cancel my contract with no commitment payeable by me,if you need commitment fee ask for it from your agent who **** to me when signing this contract.

You are for my sincere apology as you follow up on this matter.

I am not accepting your apology not until this matter is resolved to my satisfaction.

The agent who contacted me yesterday made it clear they wont be cancelling this contract unless i pay commitment fee and i told him i wont be paying any cent towards commitment fee and i told him we shall meet in court and he said its fine we'll meet in court.

That agent claimed to be calling me from the back office and its fine i am doing inquiries on my side for me nd you cell c meet in court.
I am gonna fight this **** of yours ******,sies you don't appriciate i have been supporting your company for the past 4 years and we were about to continue our relationship for another 2 years to have 6 years and your agent decided to mess up things.

I know and understand the contract and thats why i agreed and signed for it,i am further aware that there is a commitment fee for early cancellation of the contract.
In this case i did'nt wish to cancel but you cell c bridged your own contract and failed to correct it and thats why i am cancelling,you can't be penalizing me when i bridge the contract for example like now i am arrears and you penalized me by blocking my simcard not to work untill my account is up to date and you too as the service provider you should be penalized for bridging you own contract and i am penalizing you by going separate ways with you by terminatting my contract for poor service,dishonesty,incompentence so keep your damn contract and remove me from your records i dnt want to work with you anymore

You can't be telling me to please bare with you people whereas you resolving my issue.
Your backoffice contacted me yesterday and i believe your backoffice has a final word in everything and so tell me they refusing to cancel my contract where does that leaves us,are you forcing me your contract or what...

I could bare with you if you telling me that the cancellation process has started and it would be complete in certains then i can bare with you.

So if you asking me to bare with you,my question is for what sake as you made it clear that yoi wont be cancelling my contract and that means i should escalate this matter externally as it failed internally

You can call me,today i am off at work and i am available.

Time is no longer on my side as we're nearing my debit order date and allocations of my agreed benefits with you cell c.

On the the 1st december you'll be attempting to debit my fnb account and your payment won't succesfull as i have closed the account and that will put me in arrears,so the sooner you cancel this contract the better my credit profile.

Again on the 1st december you were supposed to be allocating me my full package of 5gb anytime data and 5gb midnight,so i don't know if you would be allocating them hence you have blocked my simcard and its no longer working and again myself i dont those benefits anymore as i requested you cancel this damn contract from the 3rd october 2022.

Please get back to me as soon as possible,we keep ok exchanging messages here but nothing is happening

Its ok i'll give you a turn around of 24 to 48 hours and expect a feedback by monday and latest tuesday.

I hope by then you will be informing me that my contract has been cancelled.

Cool

On the 24th we agreed that you'll contact me within 24 to 48 hours and yesterday 28th i was expecting you to contact me with today the 29th latest and you have'nt,i tried to contact the cancellation department and they're telling me stories with no feedback only that they attempted to call me and i recieved no missed call

When i am still waiting and i'am available for calls anytime from now...and stop responding me in private because there is nothing confeditial you're saying but only lies.

I am still waiting for your call till today from the 24 and yesterday i tried to call cancellation nd contracts customer care and none of them could assist me

Yesterday when you called me,you promised to call me back before the end of the day as you needed to investigate why my issue was not resolved for the 2nd time and its now the 3rd time being allocated wrong package.

I have just checked my balance and only 5gb anytime data has been allocated as my balance is 8.14 gb which includes previous month(november) 1.76gb midnight data,1.38gb anytime data and this month december 5gb anytime data

You promised to call back before the end of yesterday and you did'nt till now you have'nt and my case is still unresolved and i still recieved wrong package for december.

May you please contact me and tell whats going on

You keep on saying one thing that never happens

Cell c you're doing a great job in messing up my life,my credit profile.

Yesterday you called me informing me that you've requested and have started the process of cancelling my contract as i've requested and i did see that happening after i hang up my call.

I have just recieved an sms that my service will be suspended with an adverse credit bureau listinting for an amount R201.88 in arrears.
During our conversation i asked you what about the amount i owe and the benefits i currently have and you advirsed me that i will loose my benefits or they will be reversed and i won't be expected to pay a cents as you'll will permanently cancel my contract,you may listen to our call recording of yesterday and confirm what you said to me which disputes the sms i have just recieved.

To my surprised i have just called cell c and they're telling me that i was handed over to your lawyers in september 2018 and by then i had no contract with you cell c.

What the hell is wrong with your business cell c,are you croocks,******** of you taking us customers as fools,you are so full of **** cell c.

Please look into this contract and correct what needs to be corrected,you may call me on *** anytime

All hear is apologies,your agent who called advising me of the cancellation did inform me since he is cancelling my contract i'll loose all the benefits i currently have and all the monies i owe will be reversed as i am cancelling but that never happened

I am recieving calls from your collection department telling me about the monies i am owing,may you please correct my information as i am so tired with this matter as it is in its 3rd month running with no complete solution.

May kindly correct my credit profile as cell c has currently listed me with credit bureu and i confirmed that with Experian.

Why did you list me,what do i owe,do you expect me to pay for the wrong package,the money i can acknowledge is R102 that i reversed in attempt to get your attention to resolve my issue.

On 1st december i was supposed to pay you R99.99 including that R102 and thar R99.99 do you expect me to pay it for a wrong package you allocated me and why not half of it and again you've added another R99.99 for a wrong package you allocated again on the 1st december and i now hear that i owe you R375 for what people.

On the 1st december around past 3 in the afternoon you people of social media and advised me that you are processing cancellation of my contract as requested and i asked you what about the currents benefits i have and you told me i'll forfeit them hence i am cancelling and asked again what about the money i currently owing of R201.88 as it forms part of those benefits i'll be forfeting and you told me again all moneis will be reversed i wont be owing you or expected to pay you cell c and you started the cancellation process but to my surprise i did'nt forfeit the benefits and i still owe even listed with crefit bureaus as i am in arrears.

People may you please stop messing up my life and credit profile,i am so fed up and frustrate by you cell,please correct my account and remove my name at the credit bereaus and please if you say i owe do tell me what and how do i owe you as you gave me wrong packages so how do i owe you.

I don't understand what you're saying...when you called me telling me you're beginning the process of cancellation you told me that i will be forfeiting the available benefits on my number and you will cancel or credit amount due or that i owe but none of the above has happened to make matters worse you even listed me with the crefit bearueas and recent invoice inducate amount i owe is R377.34

Please do as you promise me and correct my account like you're saying now and forward me a paid letter.

This is messing up my credit profile and its all because of you people

What is accordingly,do i owe you cell c and for what and if you saying i dont owe you and that you're crediting the amount due then do so and if i do owe do explain it for what so that i can make arrangement with you to pay you as i am sick and tired of you i so wish this matter could be buried and my name being cleared.

There is no way i could pay full amount for wrong package and we need to discuss that if you expect me to pay

Um still waiting

Its been 10 days now waiting for your agent to be intouch with me,i am still waiting to hear from you that why am i in arrears with you cell c and listed.

Um still waiting to hear you people informing me that you have corrected my account,credit profile and do sent me paid up letter at once and cancel this number of yours completely as i no longer want anything that gotta do with cell c.

I recieved a call from lawyers claiming you cell c handed me over to them and i know owe you R420 for what exactly.

I did tell those lawyers the whole story how ******** and ***** you are,that they must go back to you cell c and talk to them and told not to call me and tell me bull**** as i am still waiting for you to call me and give me feedback regarding my case of a bill dispute

Thats what i only hear from you to keep waiting,and i have been waiting for long i since started lodging a case with cell c from the 1st of october and even now and the more i wait the more i accumulate more charges...if you not gonna call me from this moment you might not get hold of me as network sucks where i am at the moment,i am in rural areas now and when theres a loadshadding network sucks big time.

Its been long and my issue is not getting to be resolved,i think i should escalte this matter to credit ombud and ncr because you're messing my credit profile

I am giving you till tomorrow friday 16 december 2022 to get back to me with a concrete feedback and if not on saturday i am escalating this matter to credit ombud and ncr.

I am so fed up.

I will inform ncr and credit ombud about everything from august when i upgraded till now

Um giving you till tomorrow friday 16 december 2022 and from tomorrow you wont hear from me,you'll be communicating with credit ombud and ncr

It's been 12 days waiting for your team to contact me

I never requested for a refund,read our conversation you'll see what we spoke about.

I requested you to correct my account and update my account, update my credit profile and send me a paid up letter.

If you say I owe you then advise me how much and why and don't expect me to pay full amount for the wrong package that was allocated to me.

Upon you cancelling my contract you advised me that you will be crediting the amount that was due by then ofwhich it was R201.88 by then and you further told me that I will be forfeiting the benefits I had by then but none of the 2 ever happened,

Your collections department says I am in arrears and they have handed me over,I have a case that lodged on the 4th of December with ref no *** that is still running today for over 2 weeks the case running and that's was a bill dispute when your collections told me I am arrears.

Everytime you respond is that you'll revert back to me and you never do.

I've just received a call from your debt collectos SSDA this morning and they sent a statement via email indicating that I owe R520 they're adding charges,you have messed up my credit profile as I am trying to get a new smartphone and I am being declined because you have listed me with credit bureau.

Please resolve this matter as urgent as you can.

Tell that to your debt collectors for them to stop calling and fix this matter urgently.