Bad Service, wrong info, no feedback

Upgrade Cell Phone delivered. Delivery note state that sim card will be automatically activated within 24hours. No activation was done. Phoned Cell C. Informed I need to apply for a sim swap. App**** on Friday 24 July @ 13:00. Was informed that the sim swap will be done within 2 hours. Nothing was done. When I phoned on Saturday I was told that it will take 24 hours. I phoned again on Sunday and was informed that a Sim swap can only be done during office hours Monday to Friday 8h00-17h00.I phoned on Monday and was told the sim swap department will phone me within 2 hours. No phone call received. On Tuesday I was told that there is a backlog at the sim swap department. They will log an urgent call and phone me within 2 hours. No call received. Wednesday I phoned and asked to speak to the manager. She said they will phone me within an hour. And later when I was feeding the baby my husband answered and because we complained her attitude terrible and she said we wanted to commit ***** because my husband answered, then it cost me to drive the the mall with my 3 weeks old baby to do the sim swap and even had to pay extra because she refused to help, this was a lady with the name Orkna.