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frederick T

1 reviews | Active since Aug 2016

18 Aug 2016, 12:49

Bad service with this Get more service

<p>I have called a number of times for this service to be cancled and it seems like cell c keeps giving me excuses and keep debiting my account. I called them a num,ber of times to cancle but then recently they say i asked them to reinstate the membership. If my enitial call was to cancle the membership, why would i decide to continue with the membership. i experienced a number of times, trying to use the services and i found it very pointless hence i started calling last year already. Now they have been debiting my account and i realised it last month because i beleive after i spoke to this people, the contract would be cancled. the customer people are not helpfull either because they are not giving resourceful answers or solution to this.</p> <p> </p> <p>I called again today to find out whats happening and the lady i spoke to said that from the voice recording i said they must continue the service, which is really nonsense. I recall informing the lady to cancle and ill use the service for the remaining days. she tells me that now it will be a 30 days notice again, and this is probably my 4-6 30 days notice or conversdtaon i had about cancling the get more services. Please refund me my money, your get more consultant needs to be trained to record notes after converstation with clients, because clearly they cant see my previuos requests to cancle my memebership. if no action is made with my refund, ill either cancle my services with cell c and move to the next network, or each month ill reverse debit order and pay for what i know im using which is my data and phone. This is really disappointing and shocking services, because im consistant with my payments in general, i have never missed a payment, so i dont understand why they cant refund me my money and cancle my membership as requested.</p> <p> </p> <p>I have no issue with Cell c in general, the issue is with Get more and they ned to sort this out asap. If i didnt call today, they would have debited my account again with no feedback.</p>

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Replies (2)
Cell C
Cell C's reply18 Aug 2016, 12:53
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply19 Aug 2016, 07:12
Official

Lungi has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN