1 reviews | Active since Feb 2018
Bad service with new upgrade
I Sean Meintjes want to complain about the terrible service I got from your branch in Zevenwacht mall. They kept sending me to ABSA bank and my contract is approved but they said that they cannot give it to me because of my debit check. Can you please help me as it has been one week that I went to see them. I went to them straight after word and have not eaten and was messed around and that while I am a diabetic. In the past I had to payR500 before they take my phone to send away for repairs. I was approved by the bank and cell c just to hear that they cannot help me and that they gave the phones I wanted to somebody else. I am very disgusted with Cell C and feel I just want to cancell everything even though I have been with them for many years. Hope to hear from you soon. Sean Meintjes
We sincerely apologize for the poor service you received at our Zevenwacht Mall branch.
We understand your frustration with the delays, miscommunication, and lack of care regarding your health condition. We deeply regret the inconvenience this has caused, especially given your approval for the upgrade and the issues with the phone repair process.
Please rest assured that we take your complaint seriously and will escalate it for immediate investigation. We are committed to resolving this matter and will follow up with you directly to ensure a satisfactory solution.
Thank you for your patience, and we truly appreciate your continued loyalty to Cell C.
Regards
Cell C | NT
We sincerely apologize for the poor service you received at our Zevenwacht Mall branch.
We understand your frustration with the delays, miscommunication, and lack of care regarding your health condition. We deeply regret the inconvenience this has caused, especially given your approval for the upgrade and the issues with the phone repair process.
Please rest assured that we take your complaint seriously and will escalate it for immediate investigation. We are committed to resolving this matter and will follow up with you directly to ensure a satisfactory solution.
Thank you for your patience, and we truly appreciate your continued loyalty to Cell C.
Regards
Cell C | NT