bad service with Cell C Mobile insurance

I have submitted a claim with Cell c insurance for over 3 months now. i have been liaising with them via email. with their email responses being only over 48 hours , i decided to call them. i was placed on hold for at least 10 minutes and the call got cut. i have been emailing back and forth with no response. on the 6th November i was advised via email by Pauline Rantao that claim would take 7-14 business days , its the 19th of December and still no feedback. on the 18th of December , i got an email from Judah advising there is no feedback. i am now defeated. i just need to know the outcome of the claim, whether declined or approved. with such service , i doubt i can recommend Cell C to anyone.