TR
Tesswill R
1 reviews | Active since Jan 2017
14 Dec 2020, 16:14
Bad Service - Upgrade disappear in thin air
I did do an upgrade on Saturday 12 December 2020 via the call Centre. Suddenly when I do a follow up thereafter the contract did disappear in thin air while the agent did confirm everything with me. He did even read out the upgrade terms and conditions to me but I assume that did also disappear into thin air.
Is this the way Cell C is conducting business?? And my details was captured for what reason, while the contract did disappear into thin air. The upgrade isn't even reflecting on your system. How bad is this.
As a consumer i do believe in consumer rights and will enforce it upon Cell C. No one is going to keep myself hostage for a contract that I didn't get.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
14 Dec 2020, 16:51Good day
Thank you for bring this matter to our attention.
We'll have our upgrades team looking into this matter and sorting it out.
Do expect a call.
^PN
Thank you for bring this matter to our attention.
We'll have our upgrades team looking into this matter and sorting it out.
Do expect a call.
^PN
Cell C's reply14 Dec 2020, 16:51
Official
Good day
Thank you for bring this matter to our attention.
We'll have our upgrades team looking into this matter and sorting it out.
Do expect a call.
^PN
Thank you for bring this matter to our attention.
We'll have our upgrades team looking into this matter and sorting it out.
Do expect a call.
^PN
TR
Tesswill R's updateReviewer Update
15 Dec 2020, 13:14God day,
Thank you for the feedback in this regard.
Kindly note that no of Cell C did make contact with me since the lodge of this complaint. I did even send you guys an Email to Cell C, but no response. I am now considering to take the matter forward to my legal department to enforce my Consumer Rights out on Cell C.
This is really pathetic of Cell C. How can you take out an upgrade, then it just disappear in thin air. What did the consultant do with my personnel details and what happened to "For record and Quality purposes all calls are recorded." I smell a rat and I will hold someone accountable for this.
Thank you for the feedback in this regard.
Kindly note that no of Cell C did make contact with me since the lodge of this complaint. I did even send you guys an Email to Cell C, but no response. I am now considering to take the matter forward to my legal department to enforce my Consumer Rights out on Cell C.
This is really pathetic of Cell C. How can you take out an upgrade, then it just disappear in thin air. What did the consultant do with my personnel details and what happened to "For record and Quality purposes all calls are recorded." I smell a rat and I will hold someone accountable for this.
TR
Tesswill R's update15 Dec 2020, 13:14
Reviewer Update
God day,
Thank you for the feedback in this regard.
Kindly note that no of Cell C did make contact with me since the lodge of this complaint. I did even send you guys an Email to Cell C, but no response. I am now considering to take the matter forward to my legal department to enforce my Consumer Rights out on Cell C.
This is really pathetic of Cell C. How can you take out an upgrade, then it just disappear in thin air. What did the consultant do with my personnel details and what happened to "For record and Quality purposes all calls are recorded." I smell a rat and I will hold someone accountable for this.
Thank you for the feedback in this regard.
Kindly note that no of Cell C did make contact with me since the lodge of this complaint. I did even send you guys an Email to Cell C, but no response. I am now considering to take the matter forward to my legal department to enforce my Consumer Rights out on Cell C.
This is really pathetic of Cell C. How can you take out an upgrade, then it just disappear in thin air. What did the consultant do with my personnel details and what happened to "For record and Quality purposes all calls are recorded." I smell a rat and I will hold someone accountable for this.