Bad Service ,unprofessional staff, breach of contract.

Me and my wife went to a cell c shop at Lephalale Mall, as my wife urgently needed a laptop for her projects. However after a struggle with the staff by the name of Nora by making us wait too long for the laptop and eventually when the laptop arrived. We asked her that it be activated in the store so that we can be sure that is working. Upon doing that only to find that it was not working and instead of making arrangement for us to receive a new Laptop they further made us wait for the very same laptop to be fixed. my wife needed the Laptop for her studies and assignments of which we ended up making other alternative.

My wife then went to the store and requested that the contract be cancelled simply, because they can't deliver. This means we never had the Laptop in our hands not even for one minute. She spoke to the lady by the name of Nora, who went to talk with cancellations and my wife was later contacted by the cancellations to tell her that she has used the service that she never receive and she has to pay R6000+. The very same Nora who gave wrong information to cancellations and taking advantage of people, because her service was poor from the beginning and never gave us contract documents, further asked my wife to give her the Laptop and she will pay the premiums to my wife every month. Nora refused to give us formal business resolution and opted to benefit from our situation, something we were not looking forward to and I still don't understand, why she can't take out a contract of her own.

Now I want to know if, this is how Cell C operate their business by misleading Customers and giving them the wrong Information and even forcing clients to commit into something they don't need.

It's not our fault that the Laptop was not working and it has never leave the store. We want the contract cancelled and nothing to do with Cell C. They failed to commit from the beginning and even failed to replace a faulty laptop they wanted to give to us. It make me wonder how we were going to deal with this level of unprofessional for the duration of the contract, because they even refuse to disclose the whole information of it. This is dishonesty.