Bad service, unprofessional, no product knowledge

It is with great disappointment I'm sending you this email. How can you have staff that doesn't know the difference between 4g and 3g - don't you have training for your staff? I called cell c northgate 9 Jan to ask if they have the Huawei 4g ****al, I was told yes. I then asked if they can please keep one for me and my husband will collect it 10 Jan. My husband then asked again if it is 4g and was then given a blank stare. The consult then called someone on the phone to confirm and the person on the other end said yes my ****al is in the safe. The consultant then carried on and on that they can't believe a 4g ****al is that cheap - very unprofessional to ignore your customer while talking to other staff!!! The ****al was R549 and it also has.wi fi. When I got the ****al it was a 3G AND not a 4G!!!! I was unable to connect as it was extremely slow, which cost me a days work! Total waste of my time and money!!! <br> <br> Your's in total disappointment <br> Samantha