mK
mellisa K

1 reviews | Active since May 2013

01 Dec 2016, 14:37

Bad service tygervalley repairs

<p> I went to pay my acccount on the 28/10/16 and i asked them to change the debit order date i then was told to give the necessary paperwork which i did and was signed then i was emailed by the consultant Anale that he will sort it for me and then i didnt hear from him again i then wanted to do a follow up and i emailed him again no response i email him 3 times i 2 weeks and he did not reply once i then contacted the store to find out he did not do him job and i then spoke to Megan which promised me shed see that it gets done and that was 1 week before month end so today i decided to go to cell c and speak to the manager and i found out that Megan does not work there any more and yet again nothing was done the manager that was on duty rather distracted me by asking if i dont wana come work for cell c now im very disgusted with the way things get handled and im more disgusted with the service i was given over the past month when i did the necessary and still nothing ,i was told today it will get sorted but the faith i have in cell c at this point i highly doubt it and i feel something need to be done .</p>

0
Replies (5)
Cell C
Cell C's reply01 Dec 2016, 14:53
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply02 Dec 2016, 09:25
Official

Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply02 Dec 2016, 11:58
Official

Please be advised that Palesa could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

mK
mellisa K's update09 Dec 2016, 20:59
Reviewer Update

Palesa need to phone on a appropiate time i have sent her emails when she must phone i can only answer calls at 9am .

My debit didnt go off again and payment was made instore and still get penalised everytime i wouldd like to get this sorted and credited back for banking that keeps on returning that account is closed .

Regards

Mellisa

Cell C
Cell C's reply13 Dec 2016, 09:08
Official

As per communication, Palesa will be in touch.

Regards

Cell C | PN