Bad service , theft and lies

Good day

I’m writing this with great disappointment and I’m very angry at what cell c is doing. I spoke to someone from cell c and he advised me that a payment arrangement will be done and that I won’t be charged for the unpaid debit order fees because what happened was not my fault however that didn’t happen I was devoted R1031.80 and an additional R479. My contract is R399 each month but I’m forever incorrectly billed. I’m taking this matter up with my lawyers cause clearly cell c don’t know how business is done and trust me I won’t pay that R1031 along with all the unpaid debit order fees. I’m tired of having to complain about cell c every month, why can’t your consultants at the branch and call center are very ***********. I refuse to suffer because of other people’s mistakes and the fact that I have to explain myself to you guys every time is just too tiring. If I had an option of returning the phone I took at cell c and cancel my contract I’d do that so that I won’t have this much problems