FB
Fredelaine B

1 reviews | Active since Jan 2017

30 Mar 2017, 16:35

Bad service, sold and returned item and still being charged

<p>I was contacted by a Cell C sales rep named Jamie Charles on 4 January 2017. Jamie indicated if I was unhappy with the products and I did not use it or cause any damage then I can return it in 10 days, WHICH I DID!! I was promised by Jamie that I will only be paying for delivery if I returned it and will not be debited. </p> <p> </p> <p>I am currently still being debited and I have returned the items in January. I have received no correspondence from Cell C. Jamie fails to reply to my emails.</p> <p> </p> <p>When I call the call centre no one can assist me. </p> <p> </p> <p>I am considering going the legal route.</p> <p> </p> <p>This is unexpectable. They are misrepresenting themselves.</p> <p> </p> <p> </p>

0
Replies (1)
Cell C
Cell C's reply31 Mar 2017, 07:22
Official

Hi Fredelaine

We will follow up on this matter and assist. Apologies for the unsatisfactory service and inconvenience caused.

Regards

Cell C | PN