Bad service robbing people

Hi my name is Vukani Macmilian Mathebula I took up a cell c contract in October 2025 they couriered for the sim card which I tried to use on my phone it never worked so I called their customer care in which they tried helping me with no success a couple of times I called for days finding different personel but it was not helping and I told them I want to cancell the contract which the lady gadly helped me because I was furriers so we cancelled the contract mid november she told me that they were going to debit on 25 since it's automated but I will get my refund after they debited I must just call them to get my refund which is R321.00, which is what I did they say the going to launch a claim they took my personal number in which they never called. I called them a couple of days later trying to find out what was happening with my refund they said the finance department will call in which they never did again. A couple of days later I call demanding to speak to the finance department because I will my money the lady said I cannot speak direct to the finance department but she can find out what was going on she put on hold for minutes then came back to me told me that the money that I was suppose to be refunded I R184 in which I was surprised because that was not the money the took from my account. Till this day I'm waiting for my money no communication no nothing from cell c