Bad service, Return policy,

i bought a powerbank on the 13th August from a Cell C Store Rivonia Village

I returned the product on the 20th with proof of payment in original packaging. and i explained to a consultant and he called a guy name Pollen to come speak to me, the guy was obstinate from the get go, he refused to listen to me and failed to offer a solution he kept saying i wanted to use it and return it, i explained that i got the same product of the same quality at a fraction of the price.

He then gave me what he said was their head office number ***, I called and spoke to Kgomo or K**** at the head office and he said he cannot authorize the return as it is against the company terms and conditions, i asked him for the terms and conditions and he said he would rather escalate it to someone else, i was taken from pillar to post until i landed on Qondile, she was very friendly and polite, she listen and asked me which store i was at i and said they must take the powerbank back, and i gave the phone to Pollen again and they spoke and he dropped the call, Pollen said he would rather call his area manager Vinolan Chetty, they had a brief chat with concerning my query and the next thing they talked about how Aubrey could not attend a meeting due to a protest action in his area,Pollen said he does not believe Aubrey and he must send proof, The call to Vinolan Chettyturned out to be a virtual employee meeting, My issue was disregarded within few seconds of the call. i believe Qondile approved the return and the stubborn Pollen did not agree with her and called his area manager

I read the consumer protection act, I am with the guidelines of returning the stock. The slip does not have any terms and conditions nor return policy. I asked for terms and conditions at the store, none was provided.I am currently with Cell C however i have lost faith in the company. I even bought a ZTE pocket wifi the same day, so I feel I have to return ii.the store is only after the money, not the client.