1 reviews | Active since Apr 2021
Bad service regarding Cell C insurance and cell phone repairs.
Worst experience ever. I have given my phone in for repairs 2 months ago in February. The phone was sent in for asses*****t. Got feedback on the assessment and had to pay the excess for Cell C insurance. I payed the excess and waited a month for feedback after calling them once a week. Just before easter weekend I phoned them to get feedback on my phone. They told me it was repaired and should be couriered after the long weekend. Last week Thursday I phoned again to get feedback. They told me my phone is stil getting couriered. Last week Friday they phoned me and told me to come get a new phone because my phone can't be repaired because it has been discontinued. I went to the shop and they said I could choose a other phone for R14 000. I asked them why only R14 000, because I pay R290 insurance every month. That will cover me from R15 000 to R20 000. The shop told me to phone the insurance company which I did on Saterday, on Monday and Tuesday. No one seemed to want to help me. I had to scream and shout to get someone to help me. When they tried to help me, they couldn't solve my problem. Yesterday afternoon the shop phoned me, and told me they have to email, Cell C directly to figure out what is going on.
I am writing this review not to complain but to get this sorted out. Because I am fed up with bad customer service.
I hope this bad service is not because Cell C wants me to upgrade next month when my contract expires.
Phoned them last week Monday to hear if the phone arrived or is on it's way. No nothing, warehouse doesn't have stock. No one can tell you when they will get stock or when I can get my phone.
I phoned them on Friday again asking whether there is any progress in regard to my phone. She told me there is a order in for a S21 they are just waiting for the courier, they don't know when they wil bring the phones as Cell C is using a new courier service.
I called them this morning asking if my phone is there and if I can pick it up. No, there is no phone on its way with a courier. They are still waiting for the warehouse.
I don't know when my phone will be here or when anything will happen. The agent said he will wait and call me back later.
I am sad to see that there is no communication within Cell C and that no one knows where, when or what is happening.
I am screaming and shouting at the people at the store. But their hands are tied because of bad communication from the other departments.
On the other hand I am frustrated and mad. To pay my Cell C contract every month, because the last time I had a phone was in February.
I hope this will be finally resolved, after 4 months of calling and fighting.
Phoned them last week Monday to hear if the phone arrived or is on it's way. No nothing, warehouse doesn't have stock. No one can tell you when they will get stock or when I can get my phone.
I phoned them on Friday again asking whether there is any progress in regard to my phone. She told me there is a order in for a S21 they are just waiting for the courier, they don't know when they wil bring the phones as Cell C is using a new courier service.
I called them this morning asking if my phone is there and if I can pick it up. No, there is no phone on its way with a courier. They are still waiting for the warehouse.
I don't know when my phone will be here or when anything will happen. The agent said he will wait and call me back later.
I am sad to see that there is no communication within Cell C and that no one knows where, when or what is happening.
I am screaming and shouting at the people at the store. But their hands are tied because of bad communication from the other departments.
On the other hand I am frustrated and mad. To pay my Cell C contract every month, because the last time I had a phone was in February.
I hope this will be finally resolved, after 4 months of calling and fighting.