BAD SERVICE REGARDING A REFUND

Good morning.

I hope we will have the matter resolved by sharing our experience here.

So in May Cell C could not debit the contract amount due to unforseen circumstances in my dad's account. He then firstly called on the 2nd of June where he was told the debit will be done. He called again on the 4th of June regarding the same issue, he was advised the debit will be done. 7th of June he called in again, was advised of the same as on the 2 previous occasions, until he was advised on the 9th that he needs to do a direct deposit.

My dad deposited the money into Cell C's account, and he was double debited at the end of June. We called and we were given numerous reference numbers, up until today, my dad was not contacted, i do not think he deserves such treatment as he has been a loyal customer to Cell C, we are very disappointed with the level of service provided, and we see it not fit as Cell C has benefited from us within the years. Below are the reference numbers provided, and request that my father should be contacted urgently, it's been 7 days since we were waiting for a call and nobody, sees the importance of calling my dad, SERVICE IS PATHETIC.

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