Bad service received from CellC

On the 9TH of October I was offered a upgrade by CellC agent was Daniel. It was a Samsung A51 agent asked which color I would like I told him blue,he said it will come with a screen protector calls were recorded we agreed,deal was done. Phone was delivered on the 20th of October black in color not as per the conversation, so I accepted didn't want to make a problem.Opened the screen protector only to find it cracked called Cellc call center spoke to a guy by the name of Mfundo no joy terrible service, I will NEVER renew my contract the service is pathetic ,now I will have to buy myself a new screen protector.