MB
MILDRED B
1 reviews | Active since May 2018
08 Jan 2021, 14:48
BAD SERVICE RECEIVED FROM CELL C
I have been treated bad after being a loyal customer for more than 15 years without missing any single payment. My debit order day was changed from last day to 15th by the sales agent when I requested to add another contract, this caused my payment to reject. I experienced a very bad service from agents refusing to provide their managers email address or contacts after speaking to 3 different departments. The other one indicated there is no manager due to COVID and they are not allowed to provide their email address after I was dropped 2 times when asking for someone senior to listen to my complain From a highly disappointed customer Pebetse Bapela ***
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
08 Jan 2021, 15:23Hi Mildred
Thank you very much for bringing this to our attention.
We have received your query and have escalated it to our Support team for assistance. We will investigate and get back to you.
Kindly accept our sincerest apologies.
^MM
Thank you very much for bringing this to our attention.
We have received your query and have escalated it to our Support team for assistance. We will investigate and get back to you.
Kindly accept our sincerest apologies.
^MM
Cell C's reply08 Jan 2021, 15:23
Official
Hi Mildred
Thank you very much for bringing this to our attention.
We have received your query and have escalated it to our Support team for assistance. We will investigate and get back to you.
Kindly accept our sincerest apologies.
^MM
Thank you very much for bringing this to our attention.
We have received your query and have escalated it to our Support team for assistance. We will investigate and get back to you.
Kindly accept our sincerest apologies.
^MM
Cell C's replyOfficial
08 Jan 2021, 16:06Hi Mildred
We can confirm that your debit date has been changed to the 15th. Once again we would like to apologise for the inconvenience caused.
^MM
We can confirm that your debit date has been changed to the 15th. Once again we would like to apologise for the inconvenience caused.
^MM
Cell C's reply08 Jan 2021, 16:06
Official
Hi Mildred
We can confirm that your debit date has been changed to the 15th. Once again we would like to apologise for the inconvenience caused.
^MM
We can confirm that your debit date has been changed to the 15th. Once again we would like to apologise for the inconvenience caused.
^MM
MB
MILDRED B's updateReviewer Update
08 Jan 2021, 16:13I do not understand the above, does that mean you have changed my debit order day again to the 15th? I have always received my salary on the last day of the month and I do not understand how my debit order was changed to the 15th. This was only rectified in November after i received messages from your collections department advising me to get my account up to date. Once again, I need you guys to investigate why my my debit order was changed to the 15th and to also amend my payment profile with immediate effect. My records with you should proof that I have never missed any payment since I joined your company in July 2005
MB
MILDRED B's update08 Jan 2021, 16:13
Reviewer Update
I do not understand the above, does that mean you have changed my debit order day again to the 15th? I have always received my salary on the last day of the month and I do not understand how my debit order was changed to the 15th. This was only rectified in November after i received messages from your collections department advising me to get my account up to date. Once again, I need you guys to investigate why my my debit order was changed to the 15th and to also amend my payment profile with immediate effect. My records with you should proof that I have never missed any payment since I joined your company in July 2005