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gugu S

1 reviews | Active since Mar 2017

12 Jan 2024, 12:36

Bad service provider cellc

After I received a call from cell c on the 7th of January I got a nice surprise from cellc my account has been handed over no questions asked.i was waiting for feedback from cellc with regards to my account I got a statement that I still have an active account t with them the amount differs from what the agent mentioned over our telephonic conversation I asked the lady to forward the proof via e mail of my account as I have a revenue number on when my account was closed on the 26 of September according to the message I received from them.cellc has made my 2023 a nightmare and they continue doing that in 2024.i would never recommend anyone not even my family to have anything to do with cellc

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Replies (2)
Cell C
Cell C's reply12 Jan 2024, 13:00
Official
 Dear Gugu Shabalala Thank you for contacting Cell C regarding your Cell C account.  
  
 Please receive our apologies for the unpleasant experience received thus far,
 
 The matter has been escalated for further assistance, please expect a call from us to assist.  Regards
 Cell C | MN
Cell C
Cell C's reply12 Jan 2024, 18:07
Official
Dear Gugu Shabalala

Our Team was unable to reach you on *** provide an alternative contact number or a suitable time for them to call.

Regards
Cell C | TG