bad service provider

<p>Upgraded my contract last year June for an a3 cell phone.this year may I experienced a problem where my phone was discharging the battery instead of charging so I took it in to a cell c store at the reds mall.they booked the phone in and said it will.take 21 working days to let me.know what the problem is.i received a text last Friday informing me that the phone is being dispatched from the repair centre to its branch with my reference no.i stopped at the reds mall cell c store yesterday afternoon only to be told that the phone cannot be repaired due to the fact that it has water damage and that it's out of warranty.i could not understand that a phone that was working all.the time and suddenly experienced a charging has water damage.staff could not give me.an answer only to say that it's out of warranty and that they cannot help me.the phone was given back to me with no Sim card and memory card holder which was intact when booked in cause pics where taken of the phone.i received a call today from cell c informing me that my phone is ready for collection only to find out that the staff was not informed of the problem.i have 2 contracts with cell c which costs me.R860 a month.i strongly regret ever dealing with cell c cause I have a phone that's useless.they talk.about good customer service but it's absolutely terrible.i was advised to take the phone to an.i fix store cause they might help.to.get it repaired.still amazed as how can I get an answer as unrepairable and out of warranty.</p>