ZM
Zerina M
1 reviews | Active since Oct 2019
13 Jul 2023, 13:11
Bad Service Poor to say so
Cell c is giving me the run around after I pleaded and requesting them to please close the 3 gig SIM only deal that I didn't sign up for never mind they promised that I will get a refund high and low they requested my Bank statements sworn affidavit and I copy Wich I emailed if been put tru from pillar to post via emails to resend the documents however it was received eventually but now I was told to go to a cell c store to go listen to a recording now they making it more inconveniently for me I must do the up and down after they made mistakes.... Cell c I pleaded with u to pls close/cancel my contract that I ddnt sign up for
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Replies (1)ZM
Zerina M's updateReviewer Update
28 Jul 2023, 10:20It's been now a month and I still didn't get assistance Hlengiwe from your social media department was very helpful at first doing her investigations etc. but still awaiting her to gve me feedback regarding the refund. Cell c retentions department consultant called me on Monday stating my contracts that I ddnt sign up for was cancel and he confirmed that my new debit order in total will be R408 for both my current contracts which I was happy to hear however I was clearly fooled because in total I was debited R996 so I called cell c this morning they gve me a case no *** and the consultant is telling me that I will get refunded in the next 7 days. With that I'm damn not gonna allow to wait that long I need my money ASAP in my account I was very lenient with cell c since last month this service is unacceptable really
ZM
Zerina M's update28 Jul 2023, 10:20
Reviewer Update
It's been now a month and I still didn't get assistance Hlengiwe from your social media department was very helpful at first doing her investigations etc. but still awaiting her to gve me feedback regarding the refund. Cell c retentions department consultant called me on Monday stating my contracts that I ddnt sign up for was cancel and he confirmed that my new debit order in total will be R408 for both my current contracts which I was happy to hear however I was clearly fooled because in total I was debited R996 so I called cell c this morning they gve me a case no *** and the consultant is telling me that I will get refunded in the next 7 days. With that I'm damn not gonna allow to wait that long I need my money ASAP in my account I was very lenient with cell c since last month this service is unacceptable really