Bad service Poor client care

Item: Cell C
Rating: 1
Author: precious L

Sad sad service. I called the legal department a few days in a row even today i still do not have a resolution. You keep holding to the terrible music and nobody is updating you what number you are in the queue and how long you still have to hold. TERRIBLE SERVICE. POOR CLIENT SERVICE. I AM NEVER GOING BACK. UNBELIEVABLE.

Helpful (0)

Replies (3)

Cell C's replyOfficial

06 Sept 2018, 10:49

Good morning Precious

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C's reply06 Sept 2018, 10:49

Official

Good morning Precious

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,

precious L's updateReviewer Update

06 Sept 2018, 12:48

Thank you for the quick response. I spoke to M. Mo***eng and my problem is on the right path to be resolved. BUT please just inform callers how far they are from being assisted so they can decide to either keep holding the phone or put it down ... I appreciate the quick reaction I will wait for final results. Kind regards

precious L's update06 Sept 2018, 12:48

Reviewer Update

Cell C's replyOfficial

07 Sept 2018, 09:23

Thank you for providing us with feedback and we are so happy with the way Moses assisted you.

Have a lovely day further.

Regards
Cell C | PN

Best regards,

Cell C's reply07 Sept 2018, 09:23

Official

Thank you for providing us with feedback and we are so happy with the way Moses assisted you.

Have a lovely day further.

Regards
Cell C | PN

Best regards,