BAD SERVICE PASSING THE BUCK

Thanks for the feedback .However I require the following: The terms and conditions wrt the sale and activation of Get More services . and the specific clause of the consumer protection Act which states that a client /customer will pay for a service and that he or she does not benefit for it. And the client will be held responsible if the sales consultant made an error. I will also appreciated if you can provide me with ICSA contact details Your assistance in the regard is appreciated Regards answer from CELL C

Good day,

I was just on the phone with our call centre that we call from the store.

They explained to me that Get-More/Get-It is an external service that is linked to the profile of a certain person and that if you do a change of ownership of the Cell C contract it is the current contract holders responsibility to explain to the new contract holder that they must contact Get-More/Get-It in order to change the personal details or cancel it if the new contract holder is not interested with them directly.

The call centre then gave me an example stating that if you do a change of ownership of a car and you have insurance, and you don’t call the insurance to change the owner or cancel subscription, they will also continue to deduct money and the new owner of the car will not be covered, as it is on his name now, even if you were paying for it.

Thank you

Regards

Christo Venter

Cell C Centurion

Branch Manager

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