Bad service once again

One of my contracts the sim card is missing. I phoned Cell C on Sunday to order a new Sim as we do not have a Cell C shop in our town. I was told I could purchase a sim card from our local Pep which would not be Rica'd , then Pep would contact Cell C to complete the simswop process to get the sim registered on my account and I would be charged R50 on my next account. I was perfectly fine with this arrangement, as it is cost effective for myself.

I went to Pep today to get a card and was told that the sim has to be Rica'd on their system. I phoned your call centre and was told that they cannot send me a sim card, I must purchase one from a Cell C shop. We do not have a Cell C shop in our town. The closest is 1 hour drives away.

This is not what I want, I need a replacement card sent to me, I cannot drive to Middelburg just to purchase a sim card. This contract still has around 15 months to run, which means I will be paying for this period and receiving no benefit for my money. I am prepared to pay the R150 for a new sim card to be sent to me.

Once again your service leaves a lot to be desired. You closed the shop here and now your customers are left hanging in the wind.