JS
Jonavive S
1 reviews | Active since Jun 2018
15 Apr 2026, 18:47
Bad service on Cellc's part
Absolutely disappointed with the shocking level of service I’ve received. I app**** for an upgrade, and from the start it was handled incorrectly. My phone was delivered to the wrong address, and since then it has just been endless back and forth with the call centre. I’ve spoken to multiple agents, had to repeat myself over and over, and still no proper resolution. What makes it worse is that my points/score were deducted because of this mess — something that was not my fault at all — and now I can’t reverse it. That is completely unacceptable. No accountability, no urgency, and no proper communication. Just empty assistance with no results. Very unprofessional service. I would not recommend.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
15 Apr 2026, 18:58Dear Jonavive Steenkamp,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment caused.
This is certainly not the level of service we aim to provide, and we regret the lack of accountability, urgency, and communication you encountered. We are particularly concerned about your feedback regarding the deduction of your points/score due to an error that was not of your making, as this is unacceptable.
We would appreciate the opportunity to investigate this matter thoroughly, including the delivery error, the upgrade handling, and the impact on your points, and to work towards a proper resolution. We have referred your query to our Team. We will be in touch to further assist.
Kind regards,
Cell C | TM
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment caused.
This is certainly not the level of service we aim to provide, and we regret the lack of accountability, urgency, and communication you encountered. We are particularly concerned about your feedback regarding the deduction of your points/score due to an error that was not of your making, as this is unacceptable.
We would appreciate the opportunity to investigate this matter thoroughly, including the delivery error, the upgrade handling, and the impact on your points, and to work towards a proper resolution. We have referred your query to our Team. We will be in touch to further assist.
Kind regards,
Cell C | TM
Cell C's reply15 Apr 2026, 18:58
Official
Dear Jonavive Steenkamp,
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment caused.
This is certainly not the level of service we aim to provide, and we regret the lack of accountability, urgency, and communication you encountered. We are particularly concerned about your feedback regarding the deduction of your points/score due to an error that was not of your making, as this is unacceptable.
We would appreciate the opportunity to investigate this matter thoroughly, including the delivery error, the upgrade handling, and the impact on your points, and to work towards a proper resolution. We have referred your query to our Team. We will be in touch to further assist.
Kind regards,
Cell C | TM
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment caused.
This is certainly not the level of service we aim to provide, and we regret the lack of accountability, urgency, and communication you encountered. We are particularly concerned about your feedback regarding the deduction of your points/score due to an error that was not of your making, as this is unacceptable.
We would appreciate the opportunity to investigate this matter thoroughly, including the delivery error, the upgrade handling, and the impact on your points, and to work towards a proper resolution. We have referred your query to our Team. We will be in touch to further assist.
Kind regards,
Cell C | TM