BAD SERVICE OF CELL INSURANCE

I am a cell c customer and i have had any issues until recently when my phone fell. i lodged a claim with cell c insurance in the first week of December 2018. Till today i have not received any proper feedback all the time they keep on telling me . I must fax email Ime number , i did that the next week and another week they requested a copy of id . All this things were sent the first time i did a claim at a cell c shop. I am so annoyed and irritated cause even their call centre don't seem to care. They just send you pillar to post . When you request to speak to a manager they shield their bosses refusing to give their details. Recently I HAVE been liasing with a lady called Modjadji Patricia Mashau who has no passion at all and does not seem to care . SHE DOES NOT SEEM TO KNOW THE SYSTEM AND REQUESTE THINGS THAT ARE ALREADY ON THE SYSTEM . I NEED THIS CLAIM TO BE SORTED OUT GOOD OR BAD. JUST WANT TO FINALISE THIS ..