BAD SERVICE OF CELL C

WE HAVE A HUGE PROBLEM WITH CELL SERVICE. MY HUSBAND HAS HIS CONTRACT SINCE DEC 2016, AND SINCE THEN HE EXPIERIENCE BAD SIGNAL IN OUR AREA. WE REPORTED THIS MANY TIMES, BUT NOTHING HAS CHANGE.

ON 04.07.2018 WE CALLED THE RETENTIONS SECTION, THEY GAVE US AN AMOUNT OF R4187.14, AND SENT THE PROOF TO ********** ON FRIDAY 06.07.2018 WE CALL TO ASK WHEN ARE THE SERVICE BE SUSPENDED BECAUSE WE NEED TO PORT TO VODACOM, THE LADY TOLD ME THAT SHE WILL FORWARD THE QUERIE AS SHE CANNOT TELL ME. ON TUESDAY 10.07.2018 WE CALL AGAIN, THEY TOLD US WE NEED TO PAY ANOTHER AMOUNT AND AN ADDITIONAL AMOUNT FOR IMMEDIATE CANCELLATION I DID PAY THE TWO AMOUNTS AND SENT TE PROOF TO THE ********** EMAIL ADRESS.

TWO DAYS LATER WE STILL DO NOT HAVE THE CANCELLATION WE PAID FOR. MY HUSBAND WENT TO KROONSTAD BRANCH, AND I SEND THE SAME EMAIL TO THEM. THEY FORWARD MY EMAIL TO THE RELEVANT DEPARTMENT WHILE SPEAKING TO THEM ON THE PHONE. TELEPHONICALLY THEY ADMIT THAT THEY HAVE RECEIVED THE EMAIL AND THAT THE LINE WILL BE SUSPENDED WITHIN 12-24 HOURS

AT 14H08 TODAY WE RECEIVE ANOTHER EMAIL TO SAY THAT THEY STILL HAVEN'T RECEIVE THE PROOF OF PAYMENT AND LETTER AND THAT WE MUST RESEND – THIS WAS ON AN REPLY ON MY EMAIL I’VE SENT WITH THE PROOF OF PAYMENT.

THE SERVICE OF CELL C PESONELL IS VERY VERY BAD. THE LADIES AT THE KROONSTAD BRANCH ALSO TRIED THEIR BEST, BUT THE MANAGER IN KROONSTAD ONLY SIT IN HIS OFFICE AND DID NOTHING TO HELP US.