Bad service. Not all goods delivered

Upgraded to a laptop printer bundle deal. Received the laptop, bag, printer, router but not the R200 ink voucher. Called upgrades spoke to a lady who came back from maternity leave. She told me to call HP support. Who's calls are international. Hp ending up not being able to assist. Advised that cellc needs to sort this with the supplier of the merchandise or who ever packaged (lovingly packaged by jletsoala). Call them 3 times and no one can assist. This is really pathetic. Just send me the R200 hp voucher