NJ
Neville J

1 reviews | Active since Jan 2017

04 Jan 2017, 11:07

Bad Service - no star for service

<p>I have been trying to cancel my Cell C contract from September 2016 and no joy after about 4 months phone calls, mails and I even visited the Branch in Richards Bay but they just revered me to the Customer Care. Customer care staff is rude and no help at all they just put you trough to some one else and then you keep on holding on for more than 30 min. Some mails they do not even awnser or the they take there time. Some one need to take responsabality of what they do that is why we pay for a service but at this stage you are just taking my money and I get nothing at all for this.</p> <p> </p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply04 Jan 2017, 11:11
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our team members will contact you and assist with this matter.

Regards

Cell C | DA

Cell C
Cell C's reply04 Jan 2017, 13:57
Official

Maropeng has been in contact with you and your request has been processed.

Regards

Cell C | DA