TN
Taki N
1 reviews | Active since May 2009
27 Feb 2015, 13:55
Bad service/no service at all
After complaining so many time about cellC bad network, CellC decide to increase my monthly subscription by R20 without communicating this with us. What the hell is that for? I am not happy with this and I do not accept it at all. Can you stop increasing the price and increase the service. I hardly have network at my area and I have reported this many time and nothing gets done about it. The whole weekend I could not make a call, send sms, even send messages via WhatsApp. I am going to settle my account and get out of CellC network. I can not pay more for no service. I rather pay more knowing i am happy and paying for a good service. I regret the day i port my number to cellC.<br> <br>
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Cell C's replyOfficial
27 Feb 2015, 14:06Hello leli01,
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing. Notification to customers of the price changes was sent via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing. Notification to customers of the price changes was sent via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Cell C's reply27 Feb 2015, 14:06
Official
Hello leli01,
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing. Notification to customers of the price changes was sent via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN
Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing. Notification to customers of the price changes was sent via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.
Regards
Cell C | PN