AVDS
Amanda Van Der Schyff
1 reviews | Active since Dec 2020
22 Dec 2020, 14:34
Bad service, no service
With Cell C you can not complaint about the service because there are none. We are struggling for the last 2 weeks to do a upgrade. The one set of devices was delivered but the 2nd package was never delivered. They did not let us know they do not have the other devices that we wanted. A week later still nothing. Now that we want to go to a cell c shop to do the upgrade, they say we can not because of the other hanging order which no one can tell us where to cancel. You can phone and phone, they send you from one person to next but no one can assist you and at the end the line gets cut off
Helpful (0)
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Replies (2)
Cell C's replyOfficial
22 Dec 2020, 15:03Good day Ms. Van Der Schyff
Thank you for contacting Cell C regarding your upgrade with us.
Please accept our sincere apology for the service you have experienced from us. Our team will investigate and contact you for assistance.
^NZ
Thank you for contacting Cell C regarding your upgrade with us.
Please accept our sincere apology for the service you have experienced from us. Our team will investigate and contact you for assistance.
^NZ
Cell C's reply22 Dec 2020, 15:03
Official
Good day Ms. Van Der Schyff
Thank you for contacting Cell C regarding your upgrade with us.
Please accept our sincere apology for the service you have experienced from us. Our team will investigate and contact you for assistance.
^NZ
Thank you for contacting Cell C regarding your upgrade with us.
Please accept our sincere apology for the service you have experienced from us. Our team will investigate and contact you for assistance.
^NZ
AVDS
Amanda Van Der Schyff's updateReviewer Update
31 Dec 2020, 16:11Good day
Yesterday 30 Dec 2020 a consultant contacted me in response of this complaint and said he will see to my problem and by midday today 31 Dec I would be able to do my upgrade.
He never phoned me back yesterday or today as he has promised.
At 2 o'clock today, I went to a cell c shop, just to be notified that still nothing was done and it is still in some waiting cue.
So the consultant just **** when he said he will sort things out.
No Cell C, you are not helping, no service, no work ethics, no problem solving.
Was on the phone with cancellations again for almost an hour, just to be told again, 48 hour waiting period. So must go back Saturday 2nd of January 2021.
Your service suck, your working skill suck, your contact centre suck they are all fast asleep. No wonder you have financial problems. The loyal customers (14 years) that do pay and have 4 contracts with you, can not do a simple upgrade.
Still angry client
Amanda
***
Yesterday 30 Dec 2020 a consultant contacted me in response of this complaint and said he will see to my problem and by midday today 31 Dec I would be able to do my upgrade.
He never phoned me back yesterday or today as he has promised.
At 2 o'clock today, I went to a cell c shop, just to be notified that still nothing was done and it is still in some waiting cue.
So the consultant just **** when he said he will sort things out.
No Cell C, you are not helping, no service, no work ethics, no problem solving.
Was on the phone with cancellations again for almost an hour, just to be told again, 48 hour waiting period. So must go back Saturday 2nd of January 2021.
Your service suck, your working skill suck, your contact centre suck they are all fast asleep. No wonder you have financial problems. The loyal customers (14 years) that do pay and have 4 contracts with you, can not do a simple upgrade.
Still angry client
Amanda
***
AVDS
Amanda Van Der Schyff's update31 Dec 2020, 16:11
Reviewer Update
Good day
Yesterday 30 Dec 2020 a consultant contacted me in response of this complaint and said he will see to my problem and by midday today 31 Dec I would be able to do my upgrade.
He never phoned me back yesterday or today as he has promised.
At 2 o'clock today, I went to a cell c shop, just to be notified that still nothing was done and it is still in some waiting cue.
So the consultant just **** when he said he will sort things out.
No Cell C, you are not helping, no service, no work ethics, no problem solving.
Was on the phone with cancellations again for almost an hour, just to be told again, 48 hour waiting period. So must go back Saturday 2nd of January 2021.
Your service suck, your working skill suck, your contact centre suck they are all fast asleep. No wonder you have financial problems. The loyal customers (14 years) that do pay and have 4 contracts with you, can not do a simple upgrade.
Still angry client
Amanda
***
Yesterday 30 Dec 2020 a consultant contacted me in response of this complaint and said he will see to my problem and by midday today 31 Dec I would be able to do my upgrade.
He never phoned me back yesterday or today as he has promised.
At 2 o'clock today, I went to a cell c shop, just to be notified that still nothing was done and it is still in some waiting cue.
So the consultant just **** when he said he will sort things out.
No Cell C, you are not helping, no service, no work ethics, no problem solving.
Was on the phone with cancellations again for almost an hour, just to be told again, 48 hour waiting period. So must go back Saturday 2nd of January 2021.
Your service suck, your working skill suck, your contact centre suck they are all fast asleep. No wonder you have financial problems. The loyal customers (14 years) that do pay and have 4 contracts with you, can not do a simple upgrade.
Still angry client
Amanda
***