AP
Anna P

1 reviews | Active since Jul 2017

12 Jul 2017, 19:12

Bad Service !!!No Service

<p>I have opened a contract with CellC and since never had any joy. Upon opening my contract I informed the consultant that I have heard that there is no signal in Nigel when he then told me that I could cancel my contract within 7 days. I cancelled my contract 3 days after I opened it and went back to the verry same consultant who then told me that he would cancel the contract. We filled in a form for investigation To this date my contract has not been cancelled. There is no 3G network in Nigel as prommised and I cannot use my data. I have been back to the cellC store twice and no one can help me. This is not the service I expected when I signed uo with CellC</p>

0
Replies (3)
Cell C
Cell C's reply13 Jul 2017, 07:36
Official

Hi Anna

Sincere apologies for the manner in which this matter was handled and for the inconvenience caused.

We will ensure that this matter is sorted amicably. Do expect communication from one of our team members.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jul 2017, 11:19
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

AP
Anna P's update13 Jul 2017, 18:45
Reviewer Update

Good Evening,Yes Maropeng did phone me this morning As where i work during the day i could not attend to this matter As we dicussed this morning I am going back to Springs Mall Cell C office tomorrow to see if they can help me in a way . If not.... Maropeng said i can contact him threw email post Thank you