Bad service/no response/late delivery

After recent discussion with one of your call centre agents Leeland, I was notified that my handset would only be arriving on Monday.<br> <br> Please understand my frustration at the point. My previous handset fell and broke on Monday. I need to be contactable for business as well as for my 10 year old daughter. I called CellC Direct and took out a new contract an entry line phone just to be contactable. I was told by Mathlomola Mokoena that the handset should arrive in the week, sometime before Friday. Well, it's Friday and I happened to just call to confirm that all is in order as to me \before Friday"means exactly that"