Bad Service, No reply to customer

Numerous emails before- no reply. Complain to cell c- no reply.<br> Our complaint sent to cell c:<br> My fiance has a contract with Cell C. for a few months he didn't pay due to financial issues. His line was closed and I arranged to pay the account because he needs the phone. I then payed the account from my account and not his. I made payment on 04/02/2016 at an amount of R760.00. I sent a proof of payment right after doing the payment. On 05/02/2016 the line still wasn't opened so my fiance phoned in to ask what is going on. The reply we got is that they have not yet received proof of payment. A consultant named Kabelo Menyatso made contact with me on my email address as arranged and asked me to send a proof of payment. shortly after my proof was sent he phoned my fiance to say that everything was sorted and the line should open soon and that he received proof of payment. On 18/02/2016 my fiance again received an sms stating that he must pay in 24 hours or his line will be closed again. I do not understand why this is happening and it is really putting a lot of stress on our shoulders as we did make a payment. I expect this issue to be resolved immediately!<br>