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mimi86 mimi86
1 reviews | Active since Feb 2023
29 Aug 2024, 13:05
bad service, no customer service, lying to customers
its been more than 2 months now since cell c block my husband number that he is using on his iPhone, no reason was given why it was blocked , we were advised that it will take 48hours to unblock even now nothing has been done.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
29 Aug 2024, 14:09Dear mimi86 mimi86
Thank you for contacting us.
We apologize for any inconvenience. May you kindly private message us the IMEI number and your husband's contact number. We will check it out and assist.
Regards
Cell C | NT
Thank you for contacting us.
We apologize for any inconvenience. May you kindly private message us the IMEI number and your husband's contact number. We will check it out and assist.
Regards
Cell C | NT
Cell C's reply29 Aug 2024, 14:09
Official
Dear mimi86 mimi86
Thank you for contacting us.
We apologize for any inconvenience. May you kindly private message us the IMEI number and your husband's contact number. We will check it out and assist.
Regards
Cell C | NT
Thank you for contacting us.
We apologize for any inconvenience. May you kindly private message us the IMEI number and your husband's contact number. We will check it out and assist.
Regards
Cell C | NT
Cell C's replyOfficial
29 Aug 2024, 14:22Noted.
Can we also have the Cell C number in question in question.
Regards,
Cell C | TM
Can we also have the Cell C number in question in question.
Regards,
Cell C | TM
Cell C's reply29 Aug 2024, 14:22
Official
Noted.
Can we also have the Cell C number in question in question.
Regards,
Cell C | TM
Can we also have the Cell C number in question in question.
Regards,
Cell C | TM
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mimi86 mimi86's updateReviewer Update
29 Aug 2024, 14:52please note we called the call center and we also visited one of your branches that is where we were advised about 48hrs
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mimi86 mimi86's update29 Aug 2024, 14:52
Reviewer Update
please note we called the call center and we also visited one of your branches that is where we were advised about 48hrs
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mimi86 mimi86's updateReviewer Update
30 Aug 2024, 12:21what is your TAT for feedback, cos we cannot be waiting for another month with that sim card not working on his phone
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mimi86 mimi86's update30 Aug 2024, 12:21
Reviewer Update
what is your TAT for feedback, cos we cannot be waiting for another month with that sim card not working on his phone
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mimi86 mimi86's updateReviewer Update
30 Aug 2024, 15:46so what the way forward since you saying Vodacom is the one that blacklisted the phone?
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mimi86 mimi86's update30 Aug 2024, 15:46
Reviewer Update
so what the way forward since you saying Vodacom is the one that blacklisted the phone?
Cell C's replyOfficial
30 Aug 2024, 15:57May you please let us know where the device was purchased? This information will help us guide you on the next steps and whether you need to follow up with the store where you bought it.
Cell C | MN
Cell C | MN
Cell C's reply30 Aug 2024, 15:57
Official
May you please let us know where the device was purchased? This information will help us guide you on the next steps and whether you need to follow up with the store where you bought it.
Cell C | MN
Cell C | MN
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mimi86 mimi86's updateReviewer Update
30 Aug 2024, 16:07it was purchased at an Istore
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mimi86 mimi86's update30 Aug 2024, 16:07
Reviewer Update
it was purchased at an Istore
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mimi86 mimi86's updateReviewer Update
30 Aug 2024, 16:46still don't understand why would Vodacom blacklist the phone when the phone was purchased at an Istore and it has been using the cell c network ever since the phone was purchased
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mimi86 mimi86's update30 Aug 2024, 16:46
Reviewer Update
still don't understand why would Vodacom blacklist the phone when the phone was purchased at an Istore and it has been using the cell c network ever since the phone was purchased