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Howell F

1 reviews | Active since Mar 2009

09 Oct 2018, 06:49

BAD SERVICE - NO CONTRACT RECEIVED FOR NEW NUMBER

Last month we took out 2 new contracts with Cell C. Agreement ********** ********** 928518 was changed by Cindy in Sales. The mobile no ********** 922 was changed to ********** 168. As per Cindy this number ********** 168 is now on contract but we cannot insure the device as the contract is not picked up by Cell C staff on their system. Cindy refuses to assist as she is in Sales - Pathetic as she is the one that we have been dealing with since 17 Sep 2018. All we need is for this matter to be rectified so that the device can be insured. Is that so difficult?

0
Replies (11)
Cell C
Cell C's reply09 Oct 2018, 07:15
Official

Our team will investigate your query and provide you with feedback with the aim of resolving this matter. Do expect a call.

Regards
Cell C | DA

HF
Howell F's update09 Oct 2018, 07:22
Reviewer Update
Please do so ASAP
HF
Howell F's update09 Oct 2018, 08:23
Reviewer Update
I just spoke to Cinday again (084 145 option 1 & 1). Very unhelpful when requesting copy of contract for ********** . Transferred me to activations to some lady who just put the phone down on me. Really pathetic service
Cell C
Cell C's reply09 Oct 2018, 09:34
Official

Theodorah is attending to your query and will ensure the matter is resolved. feedback will be provided as soon as possible.

Regards

Cell C | DA

HF
Howell F's update11 Oct 2018, 11:01
Reviewer Update
Still waiting for this query to be rectified. Call Centre staff at C Surance are pathetic, unhelpful and unfriendly. If anything happens to the HUAWEI phone I will personally hold Cell C responsible for replacing it as they cannot even figure out how to link the cell phone number to the handset. Theodora keeps promising to rectify the problem and phone back but never does either.
Cell C
Cell C's reply11 Oct 2018, 11:33
Official

We have forwarded your feedback to Theodorah for assistance.

Regards

Cell C | PN

HF
Howell F's update12 Oct 2018, 08:10
Reviewer Update
No assistance from Theodorah as yet. All we need is for this matter to be rectified so that the device can be insured. Is that so difficult?
Cell C
Cell C's reply12 Oct 2018, 09:36
Official

Kindly note that Theodorah followed up with the relevant department and advised that you are able to receive SMSes now and you are waiting for the activation SMS.

They confirmed that an activation SMS has been sent accordingly to 084****168.

Regards

Cell C | PN

HF
Howell F's update12 Oct 2018, 09:44
Reviewer Update
Hi. That is what they have been saying the whole week. No sms has been received. When we phone C Surance they promise to send it but nothing comes through on the phone. We are monitoring the phone for the sms to come through. Promotional messages are coming through but NOT THE INSURANCE SMS
Cell C
Cell C's reply12 Oct 2018, 10:09
Official

Noted.

Regards

Cell C | PN

HF
Howell F's update12 Oct 2018, 10:10
Reviewer Update
Please advise when this issue will be rectified