BAD SERVICE NIGHTMARE

I have been a loyal customer of Cell C for at least 8 years. My nightmare started on 4/3/2016 when agent *M phoned to inform me I was due for an upgrade. After giving me information I accepted the offer and delivery was arranged. Ten minutes later *M phoned me to apologize for giving me wrong information and the upgrade was cancelled. On 1/4/2016 *M phoned again to offer me another upgrade.I wished to remain on the same package and was promised the new Samsung J1 2016 phone with same package. I told him I did not want the 2015 model as the specs on the 2015 were insufficient, I was promised the 2016 model would be delivered on 4/4/2016.The phone never arrived on the promised date, but the courier company got the WRONG address from Cell C and it was delivered after much frustration on 6/4/2016. I was so excited only to discover that I was sent the 2015 model. After spending HOURS being transferred back and forth from one department to the next, my upgrade is in the process of being cancelled. Unfortunately there is not enough space to give all details of my nightmare. Many promises were made and NOBODY helped me, not even the supervisor that promised to phone me! I'm appalled.