VP
Vaughn P

1 reviews | Active since Nov 2015

24 Nov 2015, 20:54

Bad Service - Mifi, OBF 7days dissatisfaction

Hello Peter,<br> <br> It is with great disgust that I have to complain about something that I previously thought could just be resolved by good service.<br> <br> On the Sunday, 8th November 2015 I purchased a Huawei E5577 Mifi Router from the Cell C store in Vincent, East London. Paper work was sorted out and contract signed. Purchase included 3GB Giganite data and 2GB Smartdata over 24 months.<br> <br> I returned home and did the usual, charged the unit, insert the sim card, downloaded the manual and proceeded to use it. For a few days it worked perfectly - just what I needed. As a matter of fact, I used the 2GB available in a very short space of time. <br> <br> At some point the unit stopped working as it did, and could only access the Huawei site with no other internet access.<br> <br> I am previously from Port Elizabeth and recently started working in the East London area on a project from the 1st May 2015. I have found that data access and speeds are very poor in the Vincent, Berea areas of East London. I therefore decided to give it a day or two, hoping this would resolve itself. When to no avail, this did not happen, ...( Not enough characters avail. but **** service Cell C, not int in resolving!).....

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Replies (1)
Cell C
Cell C's reply25 Nov 2015, 07:43
Official
Hello Vaughn Peinke,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN