1 reviews | Active since Jul 2016
BAD service Mall@reds store
<p>I needed help with blacklisting my cellphone that was ****** during a house ******* and needed the neccessary documents to submit to my insurance. . I already had a ITC ref which I obtained from the Cell C Head Office and a Case no from police. Pieter at the Cell C store - Mall@Reds had no idea how to help me and was making jokes with fellow collegues about me while I was standing there. I asked to see the manager hoping that he will be able to help us with the correct procedure and documents regarding blacklisting a phone, to find out to my surprise he was the one joking with Pieter. He refused to give me his name and said it is my problem sorting out where to find the neccessary documents.</p>
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN