Bad Service / Lies from Service Desk Agent

Hi There,

I have been trying to get hold of Cell C to change my tariff with no luck. I called for the second time to go through the same process of changing tariff and a call gets logged and nothing is ever done. The Service Desk Agent - Florence Mapsala gives attitude and is not making sense in the explanation on the resolution to the last call. It later turned out she was lying to me in her detail. Over a 26 min and 32 s long call , she refused to let me speak to the Supervisor on Duty claimed there was nobody to they are reporting to. She gave me the names of supervisors that will call me back because she will "walk over to them" and could not send a mail because her mails are not working, she seemed unequipped to assist in my opinion. The call reference that she gave me : Call Reference - ********** ********** 30

The Supervisors on Duty - Busisiwe Sihlali Tumisho Motsepe

Kindly contact me regarding this issue as I am not satisfied with the service from the desk and how the desk has no supervisor on duty.