Bad service, lies and struggling to get cooperatio

As I knew my salary will not be paid into my account so my d/o can go off on time, I paid my end February/March account by a cash deposit. I was assured that monies paid will be allocated to my account and no other monies will be deducted. Surprise surprise as a few days later my debit order also went off on the 4th March! I have been struggling to get my money paid back to me since then. I went in to the branch as I thought this will help speed up the process. For the past 9 days I have been calling to find out what is happening and been promised daily that my money have been paid back via eft and will reflect later the same day [as each of my phonecalls] It is now the 18th and now the story has changed ~ once again ~ with them now telling me another 7 DAYS! THIS IS UNACCEPTABLE! Since moving over from Vodacom to Cell C I have only been habing problems. If it is not phone related it is network and now also account and billing related. Seems I made a HUGE mistake in changing to Cell C! NOT HAPPY AT ALL! Will NOT be recommending Cell C to anyone. As a matter of fact, will bebtelling everybody to rather stay away.