IR
Itsik R
1 reviews | Active since Dec 2018
05 Dec 2018, 19:05
Bad service - Lack of technical support capabilities
My fibre service is with Cell C. My VoIP service however is with iConnect. I have an analog phone connected to the Cell C router. For some reason I am unable to receive incoming calls. iConect require the administrator user ID and password for the router in order to fix the problem. I have requested the administrator user ID and password from Cell C over a month ago. They do not seem to understand what I asking and as a result I am not getting the required information. I am getting highly frustrated. The level of technical support at Cell C seems to me to be very poor.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
06 Dec 2018, 07:26Good morning Itsik
We will get one of our team members to contact you and assist with this matter.
Apologies for the poor service you have experienced.
Regards
Cell C |PN
We will get one of our team members to contact you and assist with this matter.
Apologies for the poor service you have experienced.
Regards
Cell C |PN
Cell C's reply06 Dec 2018, 07:26
Official
Good morning Itsik
We will get one of our team members to contact you and assist with this matter.
Apologies for the poor service you have experienced.
Regards
Cell C |PN
We will get one of our team members to contact you and assist with this matter.
Apologies for the poor service you have experienced.
Regards
Cell C |PN
Cell C's replyOfficial
06 Dec 2018, 10:54Kindly refer to Thabisile's email as she could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply06 Dec 2018, 10:54
Official
Kindly refer to Thabisile's email as she could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN
IR
Itsik R's updateReviewer Update
19 Dec 2018, 16:20I'm trying to connect with your support team again.
No Luck.
IR
Itsik R's update19 Dec 2018, 16:20
Reviewer Update
I'm trying to connect with your support team again.
No Luck.
IR
Itsik R's updateReviewer Update
20 Dec 2018, 20:42I have connected with the support team yesterday late afternoon, evening.
I was advised to perform a factory reset to my router which I did.
Since then, I have no internet connectivity whatsoever.
After following up this morning, my son was told that he needs a reference number for anybody at Cell C to look at the case. There was no mention last night of any need for a reference number.
I made contact with CellC support this evening as well.
I was given another set of configuration parameters for my router but that as well did not solve my internet connectivity issue.
I was promised that the case is now escalated to the advanced team. I did request that they handle this case this evening still.
I am now waiting in baited breath.
IR
Itsik R's update20 Dec 2018, 20:42
Reviewer Update
I have connected with the support team yesterday late afternoon, evening.
I was advised to perform a factory reset to my router which I did.
Since then, I have no internet connectivity whatsoever.
After following up this morning, my son was told that he needs a reference number for anybody at Cell C to look at the case. There was no mention last night of any need for a reference number.
I made contact with CellC support this evening as well.
I was given another set of configuration parameters for my router but that as well did not solve my internet connectivity issue.
I was promised that the case is now escalated to the advanced team. I did request that they handle this case this evening still.
I am now waiting in baited breath.
IR
Itsik R's updateReviewer Update
27 Dec 2018, 15:37On the 8th day of no service CellC second line support finally phoned me.
This time the guy knew what he was talking about.
He assisted in configuring my router correctly (something that should have been done by first line support) and assisting with the upgrade of the router's firmware to current version.
Thank you Odi.
IR
Itsik R's update27 Dec 2018, 15:37
Reviewer Update
On the 8th day of no service CellC second line support finally phoned me.
This time the guy knew what he was talking about.
He assisted in configuring my router correctly (something that should have been done by first line support) and assisting with the upgrade of the router's firmware to current version.
Thank you Odi.
IR
Itsik R's updateReviewer Update
27 Dec 2018, 15:40BTW, their social media team responsible for answering these kind of issues sucks.
And that is an understatement.
IR
Itsik R's update27 Dec 2018, 15:40
Reviewer Update
BTW, their social media team responsible for answering these kind of issues sucks.
And that is an understatement.