LF
Liza F
1 reviews | Active since Nov 2021
26 Oct 2023, 20:37
Bad service just costing people extra money
Very disappointed in cellc my payment was late and i phone them to ask if they can redo the debt and they said no they cant so when there is no money in the account they debt and make me pay for return of payment but when there is money in the account they dont debt and i did phone and now lossing extra money because they said no but doing it anyway R525 bank costs after a call was made call centre useless wil not do any upgrades again will cancelled all
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
26 Oct 2023, 20:43Dear Liza Farrell
Thank you for contacting cell c.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that when your debit order returns you will be billed the following month a failed debit order penalty fee. You are required to make manual payment of the reversed debit order or your account will be naedo tracked until the outstanding amount is settled.
Kindly provide us with the Cell c number in question so that we can assist.
Regards,
Cell C | TM
Thank you for contacting cell c.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that when your debit order returns you will be billed the following month a failed debit order penalty fee. You are required to make manual payment of the reversed debit order or your account will be naedo tracked until the outstanding amount is settled.
Kindly provide us with the Cell c number in question so that we can assist.
Regards,
Cell C | TM
Cell C's reply26 Oct 2023, 20:43
Official
Dear Liza Farrell
Thank you for contacting cell c.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that when your debit order returns you will be billed the following month a failed debit order penalty fee. You are required to make manual payment of the reversed debit order or your account will be naedo tracked until the outstanding amount is settled.
Kindly provide us with the Cell c number in question so that we can assist.
Regards,
Cell C | TM
Thank you for contacting cell c.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that when your debit order returns you will be billed the following month a failed debit order penalty fee. You are required to make manual payment of the reversed debit order or your account will be naedo tracked until the outstanding amount is settled.
Kindly provide us with the Cell c number in question so that we can assist.
Regards,
Cell C | TM
LF
Liza F's updateReviewer Update
31 Oct 2023, 20:41I dont see any respone to my second respone
LF
Liza F's update31 Oct 2023, 20:41
Reviewer Update
I dont see any respone to my second respone
Cell C's replyOfficial
31 Oct 2023, 21:00Dear Liza Farrell,
Please refer to the below as per your second response.
"We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
Regards,
Cell C | MN"
Please refer to the below as per your second response.
"We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
Regards,
Cell C | MN"
Cell C's reply31 Oct 2023, 21:00
Official
Dear Liza Farrell,
Please refer to the below as per your second response.
"We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
Regards,
Cell C | MN"
Please refer to the below as per your second response.
"We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
Regards,
Cell C | MN"