CA
Charlene A

1 reviews | Active since Nov 2025

07 Nov 2025, 13:21

Bad service /*****ing your money/*****sters

I upgraded my contract on the 22 of August 2025 End of September they Billed me R429 After that I was informed Cell C cancelled my contract without informing me My contract was reinstated as per Philip and Rabela @R209 And they requested that my account must be refunded still not refund I asked numerous times for my new contract from Rhebela and Philip and not one of them has send me the new contract I spoke to Rhebela regarding my refund, and she was suppose to get someone to phone me up until today I haven’t spoken to anyone Now i am billed R301.31 for Nov I phoned on Wednesday and the consultant said a case manager needs to speak to me and I requested they give me a call on Thursday at 16:45 Up until today no one phoned

0
Replies (4)
Cell C
Cell C's reply07 Nov 2025, 13:34
Official
Dear Charlene A,

Thank you for reaching out to Cell C.

We sincerely apologize for the inconvenience you have experienced, and we truly appreciate you bringing this to our attention. This is not the level of service we strive to provide, and we are committed to resolving the issue.

Please note that one of our Support Team agents will be giving you a call to assist further.

Thank you for your patience. We look forward to resolving this matter for you.

Kind regards,
Cell C | TSN
Cell C
Cell C's reply11 Nov 2025, 09:11
Official
Dear Charlene,

Johnny from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.

Cell C | DA
CA
Charlene A's update17 Nov 2025, 20:09
Reviewer Update
Yes Johnny was very helpful, however i still havent received my contract that i have reqeusted numerous times and still havent received any feedback regarding my refund thats Johnny confirmed that was due to me. I think my next step will be the ombudsman because this is ridiculous.
Cell C
Cell C's reply17 Nov 2025, 20:22
Official
Dear Charlene,

Apologies for the delay in receiving the contract.  A follow-up has been sent, and feedback will be provided as soon as possible.

Cell C | DA