BAD SERVICE!! INCORRECT AMOUNT BILLED!!

Item: Cell C
Rating: 1

I was contacted around black Friday and told my current package(10gig Day and 10gignight for R136)is coming to an end and was offered same thing but with less amount R129 from 1st of January 2021. To my surprise received a statement saying will be paying R308??? I don’t understand how this amount was calculated been calling to get clarity and I’m getting different stories from the Agents none is making sense. I would not pay for an amount I don’t know how it’s made of, I have a case number and no one even bothered to contact me with feedback.

Helpful (0)

Replies (3)

Cell C's replyOfficial

21 Dec 2020, 10:03

Hi Tsakane

Thank you for contacting us.

We will refer this matter to our Support Team for assistance.

^NT

Best regards,

Cell C's reply21 Dec 2020, 10:03

Official

Hi Tsakane

Thank you for contacting us.

We will refer this matter to our Support Team for assistance.

^NT

Best regards,

's updateReviewer Update

30 Dec 2020, 09:45

Hi there,

I am still waiting for someone to assist with the above problem.
if you cant assist please cancel my contract!!

's update30 Dec 2020, 09:45

Reviewer Update

Hi there,

I am still waiting for someone to assist with the above problem.
if you cant assist please cancel my contract!!

's updateReviewer Update

20 Jan 2021, 09:03

Hi there,

Its almost a month and I haven't been contacted by your support to sort out my Query.

This is the worse customer service ever,do you even have the support?????

's update20 Jan 2021, 09:03

Reviewer Update

Hi there,

Its almost a month and I haven't been contacted by your support to sort out my Query.

This is the worse customer service ever,do you even have the support?????