Bad Service - going into 6 weeks now and still waiting.

I normally Love Cell C, they have the cheapest rates and are normally very helpful when calling in. However, in January I added a laptop to my contract account, when I received it, and you turned it on it just came up with a blue screen. It would not work at all. I called in and they arranged to come and collect it, and it was collected on the 19 January, I was told that a replacement Laptop would be sent off to me within 48 hours. I also told them it had the wrong ram as it only had 4ram and I specially asked for nothing less than a 8ram laptop, however the specs stuck on the pc said it was a 4ram and not an 8 ram.

It has now been 5 weeks since they collected it, I have called in to the service center about 2 dozen times, and i always get promises to call me back or the calls just drop, this being after they have put me through to about 3 or 4 different people to help. I have also already paid my first premium for this addition to my contract aswell!!!

I thought the best way to hopefully get a supervisor attention and some proper response is to put a review on here. I hope Cell C will continue to give me the excellent service as I have had before and come back to me URGENTLY!

Regards Lance Banks