bad service from word go

<p>Bought a phone from cell c two months ago. 3 weeks after getting the phone I took it back, because my speaker was not working since day 1 after the service consultant said it was my settings, went to the centurion branch, where I ourchased the phone, the sales guy installed settings, they said it will be fine, I left and made a call, went back, they book it in for repairs. 2 weeks later, my phone is ready for ciollection, brand new phone, comes back with dents on the side, scratches as well as my screen had a scratch. told the them I don't want the phone, I gace it to them in a good condition, asked for the manager.Ruan, who was very UNHELPFUL- ALL HE SAID WAS SORRY I MUST BOOK IT IN AGAIN! so almost a month I don't have a phone. I told him when I walked in here,Herman was quick to sell me the phone. I asked him can I have the gold 1/ he saod 'yes it only comes in gold' then he gave me a black 1. saying sorry the box is already open. I asked the manager can I please get a new phone and in the colour I wanted, he just looked at me with no response, and gave me the paper work, and I have not received feed back. it has been a week again.</p>